National contact points

Single point of contact - E-Control - https://www.e-control.at/konsumenten

National regulatory authorities - E-control - https://www.e-control.at/ 

Comparison tool websites run by a national authority - Der Tarifkalkulator - https://www.e-control.at/konsumenten/service-und-beratung/toolbox/tari

Single point of contact - Commission de Régulation de l'Électricité et du Gaz - Commissie voor de Regulering van de Elektriciteit en het Gas - https://www.creg.be/

Alternative dispute resolution - Service de médiation de l'energie - Ombudstienst voor energie - https://www.mediateurenergie.be

Comparison tool websites run by a national authority - CREG Scan - https://www.creg.be/fr/cregscan#/ - https://www.creg.be/nl/cregscan#/

Single point of contact - Комисия за енергийно и водно регулиране - Energy and Water Regulatory Commission - https://www.dker.bg/bg/za-kevr/harta-na-klienta.html

National regulatory authorities - Комисия за енергийно и водно регулиране (Energy and Water Regulatory Commission) - https://www.dker.bg/ 

Single point of contact - Ministarstvo gospodarstva, poduzetništva i obrta - Ministry of Economy, Entrepreneurship and Crafts - https://mfin.gov.hr/istaknute-teme/koncesije-i-drzavne-potpore/drzavne-potpore/transparentnost-potpora/ministarstvo-gospodarstva-poduzetnistva-i-obrta/477 

National regulatory authorities - Hrvatska Energetska Regulatorna Agencija (Croatian Energy Regulatory Agency) - https://www.hera.hr 

Alternative dispute resolution - https://www.hok.hr/sud_casti

Single point of contact - 

1. Ρυθμιστική Αρχή Ενέργειας Κύπρου (Cyprus Energy Regulatory Authority) - https://www.cera.org.cy/ 

2. Κέντρα Εξυπηρέτησης του Πολίτη (Citizens Service Centres) - https://mof.gov.cy/gr/γραφείο-τύπου/1-εξυπηρέτηση-πολιτών 

Single point of contact - Energetický regulační úřad - Energy Regulatory Authority - https://www.eru.cz/

Alternative dispute resolution - Mimosoudní řešení sporů - Out-of-court Dispute resolution - https://www.eru.cz/mimosoudni-reseni-sporu

Comparison tool websites run by a national authority - Kalkulátory / srovnání nabídek - https://www.eru.cz/cs/pro-spotrebitele/kalkulatory-srovnani-nabidek

Single point of contact - Energy Supplies Complaint Board (Ankenævnet på Energiområdet) - https://www.energianke.dk

National regulatory authorities - Forsyningstilsynet (Danish Utility Regulator) - https://forsyningstilsynet.dk/

Single point of contact - Konkurentsiamet - Estonian Competition Authority - https://www.konkurentsiamet.ee

Single point of contact - Kuluttajaneuvonta - Consumer Advisory Service - https://www.kkv.fi/kuluttajaneuvonta/

National regulatory authorities -  Energiavirasto (Energy Authority) - https://www.energiavirasto.fi/

Comparison tool websites run by a national authority - Sähkön hintavertailu - Electricity price service - www.sahkonhinta.fi

Single point of contact - Energie-info - www.energie-info.fr/

National regulatory authorities - Commission de Régulation de l'Energie (Regulatory Commission of Energy) - https://www.cre.fr/ 

Alternative dispute resolution - Le médiateur national de l’énergie - The energy ombudsman - https://www.energie-mediateur.fr/

Comparison tool websites run by a national authority - Le comparateur d'offres d'électricité et de gaz naturel - https://comparateur-offres.energie-info.fr/

Single point of contact - Bundesnetzagentur - Kontakt zum Verbraucherservice(Federal Network Agency) https://www.bundesnetzagentur.de

Alternative dispute resolution - Schlichtungsstelle Energie - https://www.schlichtungsstelle-energie.de/

National regulatory authorities - Ρυθμιστική Αρχή Ενέργειας (Regulatory Authority for Energy) - https://www.rae.gr 

Alternative dispute resolution - Συνήγορος του Καταναλωτή - Hellenic Consumer’s Ombudsman - https://www.synigoroskatanaloti.gr/index.html

Single point of contact - Magyar Energetikai és Közmű-szabályozási Hivatal - Hungarian Energy and Utilities Regulatory Office - https://www.mekh.hu/

Single point of contact - Commission for Regulation of Utilities - https://www.cru.ie/

Single point of contact - Autorità di Regolazione per Energia Reti e Ambiente - Regulatory Authority for Energy, Networks and the Environment - https://www.arera.it/it/index.htm

National regulatory authorities - Autorità di Regolazione per Energia Reti e Ambiente (Regulatory Authority for Electricity, Gas and Water) - www.arera.it 

Alternative dispute resolution - Il Servizio Conciliazione dell'Autorità per l'energia - https://www.arera.it/it/consumatori/conciliazione.htm

Comparison tool websites run by a national authority - Il Trova Offerte - https://www.arera.it/it/trovaofferte.htm

Single point of contact - Sabiedrisko pakalpojumu regulēšanas komisija - The Public Utilities Commission - https://www.sprk.gov.lv/

Single point of contact - Valstybinė kainų ir energetikos kontrolės komisija (National Control Commission for Prices and Energy) - https://www.regula.lt

National regulatory authorities - Valstybinė energetikos reguliavimo taryba (National Energy Regulatory Council) - https://www.vert.lt 

Single point of contact - myenergy - https://www.myenergy.lu/fr/renseignements/infopoint

National regulatory authorities - Institut Luxembourgeois de Régulation (Luxemburger Regulatory Institute) - https://www.ilr.lu 

Comparison tool websites run by a national authority - Calculix.lu - Institut Luxembourgeois de Régulation - https://www.calculix.lu

Single point of contact - Regulator for Energy and Water Services (REWS) - https://www.rews.org.mt/#/en/home

National regulatory authorities - Regulator for Energy and Water Services https://www.rews.org.mt 

Single point of contact - ConsuWijzer - https://www.consuwijzer.nl/

National regulatory authorities - Autoriteit Consument Markt (Authority for Consumers and Markets) - https://www.acm.nl/nl 

Alternative dispute resolution - De Geschillencommissie - https://www.degeschillencommissie.nl/consumenten/

Single point of contact - Punkt Informacyjny dla Odbiorców Energii - https://www.ure.gov.pl/pl/konsumenci/punkt-informacyjny-dla/4161,Punkt

National regulatory authorities - Urząd Regulacji Energetyki (Energy Regulatory Office) - https://www.ure.gov.pl/ 

Alternative dispute resolution - Postępowania ADR - https://www.ure.gov.pl/pl/koordynator-ds-negocjac/postepowania-adr

Single point of contact - Portal do Consumidores de Energia - Entidade Reguladora dos Serviços Energéticos (Energy Services Regulatory Authority) - https://www.erse.pt/consumidores-de-energia/

National regulatory authorities - Entidade Reguladora dos Serviços Energéticos - https://www.erse.pt/ 

Single point of contact - Info-Consumatori - Autoritatea Nationala de Reglementari in domeniul Energiei - https://anre.ro

Alternative dispute resolution - Autoritatea Naţională de Reglementare în Domeniul Energiei - https://www.anre.ro/ro/contact/depunerea-unei-petitii

Comparison tool websites run by a national authority - Comparator de preț pentru ofertele de furnizare a energiei electrice - https://www.anre.ro/ro/info-consumatori/comparator-de-tarife

Single point of contact - Pre spotrebiteľa - Úrad pre reguláciu sieťových odvetví (Regulatory Office for Network Industries) - http://www.urso.gov.sk/?q=Pre%20spotrebite%C4%BEa&language=sk

National regulatory authorities - Úrad pre reguláciu sieťových odvetví (Regulatory Office for Network Industries) -  https://www.urso.gov.sk

Alternative dispute resolution - Alternatívne riešenie spotrebiteľských sporov - https://www.urso.gov.sk/?q=node/394

Comparison tool websites run by a national authority - Cenová kalkulačka - https://www.urso.gov.sk/?q=Pre%20spotrebite%C4%BEa/Cenov%C3%A1%20kalku

Single point of contact - Agencija za energijo - The Energy Agency - https://www.agen-rs.si/web/en/single-point-of-contact

National regulatory authorities - Agencija za energijo (Energy Agency) - https://www.agen-rs.si/ 

Single point of contact - Comisión Nacional de los Mercados y la Competencia - National Commisison for Markets and Competition - https://www.cnmc.es/consumidores

National regulatory authorities - Comisión nacional de los mercados y la competencia - https://www.cnmc.es/ 

Comparison tool websites run by a national authority - Comparador de ofertas de energía y gas - https://comparadorofertasenergia.cnmc.es/comparador/index.cfm?js=1&e=N